Work Review

Why Feedback Has To Be A Two-Way Street

As a business, you no doubt regularly evaluate the performance of your employees. But do you really engage with your employees during the review process, or is it just a one-way street?

Changing up how you give and receive feedback could be an invaluable move for your business, giving you a better insight into your members of staff and how to retain the top talent.

You no doubt already listen avidly to the feedback your customers deliver – and that’s a wise move – but remember employees have lots of insights to offer too. If you find that internally feedback has only been going in one direction, it could be time to shake things up a bit and benefit the business as a result.

During formal review processes, it’s important to make the meetings constructive and that means from the perspective of the business as well. Encouraging an open and collaborative workplace culture is the perfect way to ensure that feedback is a two-way street that’s supporting wider business objectives, employee performance, and helping to identify opportunities.

For employees

From an employee perspective, feedback can help to improve their overall work and it’s a vital way for businesses to ensure staff members are operating at their best.

Feedback to staff helps both you and employees identify areas that they need to work on. It can help improve their performance across all areas and ensure that their work reflects any changes that may have been implemented across the business.

Feedback shouldn’t just focus on the negative, the pros should be mentioned too. It’s just as important to recognise the hard work your staff are doing and it’ll make them feel like a valued part of the team.

Through giving regular feedback you can make sure that everyone within the business is on the same page and working towards wider goals.

For employers

Feedback from employees can give firms that listen and act upon it a competitive edge that can, in turn, drive business forward.

Are your staff happy? In today’s business world retaining the top talent is a must to succeed. Taking the time to understand employee feedback can help you boost morale.

Your staff are what keeps the business going day in, day out. During their routine tasks, it’s likely that some of them have picked up ways or come up with ideas for how things could be made more effective. Listening to them could pay off.

If during your daily routine you find that you rarely speak to customers, your employees can prove an invaluable source of information. Those in customer-facing roles could help you discover new opportunities or identify areas to improve.

Trevor McClintock

Trevor McClintock

Trevor McClintock is a world-leading business consultant and expert strategist with over 25 years' experience in developing and re-organising businesses. Contact him today and make your dreams a reality.

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